Open the dashboard
Setup guide

Set up a property in ASRE Property Butler

This guide is for the ASRE Property Management team. It covers one property from start to finish: the account, the property and its units, the QR cards, repairs, vendors and emergencies.

1. Sign in and create the property

  1. Open /app and sign in. The first time, sign up with your name, email and mobile number. The owner email set up for the console also unlocks /admin.
  2. Choose Long-term tenants. Give the property a name and its street address.
  3. Optional: paste the building rules or a resident handbook, or upload it as a PDF. The AI reads it and fills in the fields for you. Check every field before you save. It only copies what the document says.
  4. Save. The address is looked up on Google Maps to set the time zone and build the "nearby" list.
Each property belongs to one owner entity. Keep a separate property for each address, even when one LLC owns several.

2. Fill in the tenant details

Use the Rent & building info and Repairs & emergencies tabs. The Butler answers tenants only from what you write here. If something is blank, it says it doesn't know and passes the question to us.

Write rent, notice and fee rules only as they appear in the lease for that property. DC, Maryland and Virginia rules differ. Never copy rules from one jurisdiction to another.

3. Units, Wi-Fi and notes

  1. List each unit or room (for example "Unit 1", "Room B"). For many units, use the bulk import.
  2. For each unit you can add its own Wi-Fi network, password and a short note (parking spot, storage cage).
  3. Optional: set a resident code. Wi-Fi passwords and door codes stay hidden until a tenant enters it.

A tenant picks their unit once on their phone. The Butler never gives one unit's Wi-Fi password to another unit.

4. Print the QR cards

  1. Open the property's QR code & link tab.
  2. Pick a style: counter card (5×7), door hanger or fridge magnet.
  3. Choose one card per unit so each code opens with that unit already picked.
  4. Print, and leave a card in each unit with the welcome letter.

5. Handle repair requests

  1. Tenant reports land on the Requests board in three columns: New, Scheduled, Done.
  2. Each card shows the unit, the photo, the tenant's description and the AI's suggested urgency (Emergency, Urgent or Routine) with a one-line reason.
  3. The AI rating is a suggestion. You decide what happens. Flags point out when the tenant's urgency and the AI's disagree, or when the same problem keeps coming back at one unit.
  4. Drag a card to Scheduled and add the time. If the tenant asked for updates, they get one.
  5. When the work is done, the tenant is asked "Is it fixed?". If they say no, the request reopens as New.
Repair photos are private. They open from the dashboard, the vendor's job link, or the alert email, through links that expire.

6. Send a vendor job link

  1. On a request, choose Assign a vendor. Pick a saved vendor or add one (name, trade, phone).
  2. The vendor gets a private job link. No account is needed. The link shows the address, unit, problem and photo.
  3. From the link the vendor schedules the visit, adds before and after photos, enters the cost and marks the job done.
  4. Costs collect in the repair ledger. Download it as a CSV from the Requests tab for your books.

7. Emergencies

Every tenant page has a red Emergency button. It tells the tenant to call 911 if anyone is in danger and gives them a tap-to-call line. It also sends an urgent alert. Add the 24/7 line under Repairs & emergencies (after-hours emergency line) so it shows on the button.

Test the emergency path on the demo property once a month, and keep a note of each drill.

8. Keep the answers current

The Insights tab shows what tenants ask most, the busiest hours, and the questions the Butler couldn't answer. Use Add the answer to turn a missed question into an FAQ. The Butler uses it from then on.

9. What the Butler will never do

Anything like this goes to a person at ASRE Property Management.